An enthusiastic team providing quality services.
Béziers Méditerranée Tourist Board became part of the French Qualité Tourisme system in 2012: it was ranked in category I and earned the label that year before it was renewed after the 5 year term in February 2019.
The entire team constantly strives to implement relevant solutions to uphold consistent quality in every area and throughout our destination.
1. A revised internal system
- implementation of a more functional organigram following an internal review with partners
- organisation of a fortnightly meeting for department managers, creation of a quarterly internal newsletter for multi-site staff
move to a more effective new head office - focus on becoming a more inclusive tourist board by taking on community-based tourism projects (i.e. facility management).
2. Travel consultants here to help
- personal welcome all year round for all customers
- trained and all-round staff
- verified and reliable information
- travel consultants available to contact on messenger, our website, by phone and email for a remote service that’s personal and efficient
- information available 24/7 on the website, our interactive terminals and social media
3. Services tailored to suit the needs of locals and tourists
- safety measures to keep everyone safe
- comfortable and accessible visitor centres
- Wi-Fi access in our visitor centres
- gift shops in every Tourist Information (local produce, souvenirs etc.)
- tickets available to buy online and at our visitor centres (guided tours, sporting events, shows, concerts etc.)
- unique experiences (immersive show at the Fonseranes Locks, treasure hunt, specific group experiences)
- an Ambassador card with advantages for locals
- original local events (winemaker nights, weekly events at the Fonseranes Locks)
- guided tours and storytelling tours to introduce the destination to visitors of all kinds (tourists, locals, groups, schools)
4. Services tailored to suit corporate partners
- a team here to help (1 corporate account per agent to stay in touch all year)
- promotion of partners in our brochures and on our websites
- a seminar to detail our services at the start of the season
- brochures, quality information available
- free classes (hospitality, foreign languages, review management etc.)
- inspections (accreditation bodies, health council, sustainable development etc.)
5. We want to know what our visitors, website users and service providers think
- quick and constructive responses to complaints
- recording of comments and suggestions at reception and on our Google page
- acknowledgement of feedback (restaurateurs, leisure activities etc.) on our website
- close partnership with the Tourist Board with 1 Quality representative in the 4 resort town halls (Béziers, Valras-Plage, Sérignan, Villeneuve-lès-Béziers) to implement corrective action following comments and suggestions from our visitors
6. Improving the standards of the area even more
- provision of a health consultant to help tourist sites enforce safety measures
- tailor-made support for rating holiday rentals and B&Bs
- agents here to help professional and trade representatives all year round
7. Making the destination sustainable
- establishment of a local ecology mentor and a sustainable development plan for the destination plus green habits (energy, water etc.) throughout our departments
- reduced printing (copies, brochures, flyers etc.)
- eco-friendly local produce, quality information about public transport, eco-friendly activities and accommodation
- eco-friendly events (recycling area, eco-friendly producers etc.)
