Introduction

Béziers Méditerranée Tourist Board processes your personal data (hereinafter called “Personal Data” to improve your experience on the website (hereinafter called “Website”).

As the data controller, we respect your privacy and protect the personal data of our website users.

This policy provides information about how we collect, process and use your personal data and your data protection rights as per current legislation such as the latest version of the French Data Protection Act and the GDPR (General Data Protection Regulation) in force since May 25th 2018.

Article 1 – Data protection policy field of application

This policy details the principles and guidelines for protecting your personal data which includes any personal data collected on or through the website.

Béziers Méditerranée Tourist Board collects personal data (online, by email or offline); this policy applies to any form of data collection and processing.

The concept of personal data applies to any information relating to an identified or identifiable natural person. A person is “identifiable” when they can be directly or indirectly identified, particularly by using an identification number or one or more elements specific to them.

Non-personal data is any information that does not identify a person.

Article 2 – Personal data storage sites

All personal data is stored exclusively in France by our web hosting service:

Article 3 – Data controller

Your personal data controller is: Ms. Anaïs Coquemas; some technical services (hosting) are provided by our technical service provider IRIS Interactive. In accordance with article 28 of the GDPR, this service provider is bound by a strict confidentiality clause which allows it to process the personal data only on documented instructions from the controller and requires it to implement appropriate technical and organisational measures in such a manner that processing will meet the requirements of this Regulation and ensure the protection of the rights of the data subject.

Article 4 – Data collection

Personal data

Personal data may include:

Surname

First name

Email address

Postal address

Telephone number

Job title

Industry

Name of school in question

Name of media in question

And any other personal data that may be relevant to the following purposes.

Please note that some website functions and features can only be used if website visitors and users provide Béziers Méditerranée Tourist Board with certain personal data when visiting or using the website. You are free to provide all, some or none of your personal data.

However, if you decided not to provide it, it may impede the completion or satisfactory completion of the following objectives, some website services and features may not function correctly and/or you may not be able to access certain webpages.

Cookies and other trackers

The website may use cookies or other technology to collect or save personal data. Cookies are text files that are stored and used to save personal and non-personal data about your website browsing experience.

Cookies may be permanent (and stay after you leave the website for use on future website visits) or temporary (and disappear when you leave the website).

Béziers Méditerranée Tourist Board uses cookies to improve your browsing experience by:

  • enabling a service to recognise your device so you do not have to enter the same information several times to complete the same task
  • recognising the username and password you have previously provided so you do not need to enter them every time the webpage requires them

Béziers Méditerranée Tourist Board uses cookies to analyse traffic and website data to:

  • analyse the number of service users to help make the services easier to use and ensure they can respond to your requests in a timely manner
  • help Béziers Méditerranée Tourist Board understand how website users interact with the services to help improve them

Béziers Méditerranée Tourist Board may also use third party services to provide services on its behalf and to:

analyse your browsing habits and measure website and app traffic

analyse your areas of interest and send you targeted marketing or advertising

enable you to share website and app content with other people on social media or let other people know what you are looking at or how you feel (e.g. the Like button on Facebook)

In this case, invisible pixels and cookies provided by third parties may be used and saved. When sending information produced by these cookies, the cookie settings ensure the IP address is made anonymous before geolocation and storage. Our service providers use this information for the purposes of analysing your website use, drafting website activity reports for Béziers Méditerranée Tourist Board and providing you with improved services and targeted ads based on your requirements. They will not pair your IP address with any of their other data.

Cookies are enabled by default when browsing the website and may be read and saved locally on your device. You will be informed the first time you receive a cookie and you can choose to accept or block it. By continuing to use the websites, you acknowledge and agree to Béziers Méditerranée Tourist Board’s use of cookies.

You can also set up your browser to automatically block cookies (including reach measurement cookies). However, in this case some functions and features of the website may not function properly and you may not be able to access certain parts or services of the website.

To update or delete your information, please see Article 8: Your Rights.

You can access your cookie management tool to manage cookie storage and reading.

Data storage duration

By data type:

Civil status data (first name, surname, address etc:): 3 years max. ;

Connection data: 3 years max. ;

Location data: 48 hours;

We only save your personal data for a required duration based on the reason for its collection i.e. up to 3 years from the last time you contact us.

After the aforementioned time periods, we delete or anonymise your data.

Article 5 – How we use your personal data

As previously mentioned, you volunteer your personal data.

Personal data is usually collected for the purposes of Béziers Méditerranée Tourist Board’s business such as improving its marketing and advertising, updating products and services to fulfil customer requirements or legal requirements etc.

Béziers Méditerranée Tourist Board collects and uses your personal data for its business and the following purposes:

We process your data in full or in part to:

Answer contact requests

Send newsletters

Subject to local applicable law, by providing your email address, you expressly authorise Béziers Méditerranée Tourist Board to use it with other useful personal data to send you commercial or marketing information.

Béziers Méditerranée Tourist Board may use your email address for administrative purposes or other non-marketing purposes (i.e. to inform you of important website changes).

Article 6 – Personal data processing and storage terms

Personal data processing includes the use, storage, saving, transfer, adaptation, analysis, modification, declaration, sharing and destruction of personal data subject to circumstances and legal requirements.

Any personal data collected is stored for a limited duration based on the reason for processing it and only for the legal duration.

All personal data collected is stored in mainland France.

Article 7 – Links to websites not monitored by Béziers Méditerranée Tourist Board

The website may contain links to other third party websites which may be of interest to you.

Béziers Méditerranée Tourist Board has no control over the content of third party websites or how they protect any personal data they may collect. Béziers Méditerranée Tourist Board is therefore not liable for third parties processing your personal data. It is your responsibility to research third party personal data protection policies.

Article 8 – Personal data transfer

In the event of visiting the website from a non-EU country with different legislation regarding data collection, use and transfer to the European Union, please note that by continuing to use the website, you are transferring your personal data to the European Union and consent to its transfer as the website is governed by French law, its terms of use and policy.

Your personal data may be disclosed within Béziers Méditerranée Tourist Board for the reasons stated in Article 3 of the policy.

Béziers Méditerranée Tourist Board may transfer your personal data outside the European Union after checking that non-EU entities provide a sufficient standard of protection in line with current European legislation.

Should Béziers Méditerranée Tourist Board learn that a third party, to whom Béziers Méditerranée Tourist Board has sent personal data for the reasons stated in the aforementioned Article 3, is using or disclosing personal data in breach of the data protection policy or applicable law, Béziers Méditerranée Tourist Board shall take every reasonable measure to prevent or stop such use or disclosure.

You reserve the right to allow or block Béziers Méditerranée Tourist Board from using your personal data for any reason other than the reasons this personal data was originally collected. Please refer to Article 8 for information about how to object.

Béziers Méditerranée Tourist Board may transfer your personal data to third parties should Béziers Méditerranée Tourist Board deem it necessary for technical reasons (i.e. hosting services for a third party) or to protect its legal interests (i.e. in the event of shares being sold to a third party company, management change or the total or partial liquidation of Béziers Méditerranée Tourist Board).

Béziers Méditerranée Tourist Board may also share your personal data with the retailer assigned to you in the area you are for the needs of Béziers Méditerranée Tourist Board activity. Béziers Méditerranée Tourist Board may also share your personal data with business partners should Béziers Méditerranée Tourist Board and the business partner co-sponsor an event or both take part in a marketing campaign which you are involved in.

Béziers Méditerranée Tourist Board may share your personal data if required by law or if Béziers Méditerranée Tourist Board deems its disclosure to be reasonably necessary to comply with legal proceedings (e.g. a mandate, summons or any other court decision) or to protect the rights, property or personal safety of Béziers Méditerranée Tourist Board, our clients and the general public.

Applicable law permitting, Béziers Méditerranée Tourist Board may also share your personal data with third parties to provide targeted marketing and advertising.

Transfers may be fulfilled online or by any other method deemed appropriate by Béziers Méditerranée Tourist Board as per applicable law and internal security policies at the Béziers Méditerranée Tourist Board Group.

Article 9 – Your rights

Your right to data access and rectification

You reserve the right to access and rectify your personal data.

You can request that we rectify or complete your personal data should it be inaccurate, incomplete, doubtful or out of date.

Your right to erasure

You can request that we erase your personal data for the following reasons:

your personal data is no longer necessary in relation to the purposes for which they were collected or otherwise processed

your withdraw prior consent

you object to processing your personal data on legal grounds

your personal data has been unlawfully processed

However, exercising this right is not possible should storing your personal data be required for legal reasons i.e. for the mediation, exercise or defence of rights in court.

Your right to restriction of processing

You can request the restriction of processing your personal data in legal and regulatory circumstances.

Your right to object

You reserve the right to object to processing your personal data should its processing be in the legal interest of the data controller.

Your right to data portability

The right to data portability over your personal data came into force on May 25th 2018.

You can exercise your right over the following data:

solely your personal data, excluding anonymised personal data or data that does not affect you

declarative data and the aforementioned functional personal data

personal data that does not infringe on the rights and liberties of third parties as protected by trade secrets

This right is restricted to data processing that requires consent or a contract and personal data that you have personally produced.

This right does not apply to derived data or inferred data, which is personal data created by Béziers Méditerranée Tourist Board.

Your right to withdraw consent

In the event that we require your consent to process your data, you can withdraw your consent at any time. We will then stop processing your personal data without calling into question previous operations which you consented to.

Your right to complain

You reserve the right to make a complaint to the CNIL in France without prejudice to any other administrative or legal proceedings.

Your right to post-mortem privacy

You may provide instructions about storing, erasing and sharing your personal data upon your death with a trusted and approved third party in charge of upholding the deceased’s wishes in line with applicable legal requirements.

How to exercise your rights

You can exercise all the aforementioned rights:

by post to: 1 avenue Président Wilson 34500 Béziers. Please include a copy of your ID and proof of address

by email rgpd@beziers-mediterranee.com You will be sent a procedure to confirm your identity.

NB: any documents sent as part of this procedure will be destroyed. Any data that may be collected during the procedure will be deleted upon completion.

Please note that any requests that do not comply with these instructions will be ignored.

We endeavour to respond to these requests within 1 month of receipt. It may take an additional 2 months depending on the complexity and number of requests, so a total of 3 months.

If you have an account, please log in to exercise your rights to access and rectification.

However, in terms of exercising your right to information, we may not be required to proceed if:

you already have this information

saving and sharing your personal data is expressly required by law

sharing the information is impossible

sharing the information would demand disproportionate effort

Article 10 – Data security and recipients

Béziers Méditerranée Tourist Board makes every effort to protect and safeguard any personal data you have sent us to ensure it remains private and stop it being misrepresented, damaged, destroyed or disclosed to unauthorised third parties.

Béziers Méditerranée Tourist Board has taken physical, electronic and organisational protective measures to prevent any loss, misuse, unauthorised access or transfer, alteration or potential destruction of personal data. Béziers Méditerranée Tourist Board uses specially-designed technology to protect personal data during transfer as part of its protective measures. However, despite the effort Béziers Méditerranée Tourist Board makes to protect your personal data, Béziers Méditerranée Tourist Board cannot guarantee the reliability of its protective measures due to the inevitable risks involved in personal data transfer.

As all personal data is confidential, its access is restricted to Béziers Méditerranée Tourist Board staff and service providers who require it to fulfil their assignments. Anyone with access to your personal data is bound by a confidentiality agreement and risks disciplinary measures/other sanctions should they breach these requirements.

However, you must remain vigilant to stop any unauthorised access to your personal data. You are responsible for keeping your password and any information on your account private. You must therefore ensure you log out of your account if you share your computer or terminal.

Article 11 – Conflict resolution

Despite Béziers Méditerranée Tourist Board taking reasonable measures to protect personal data, no transfer or storage technology is completely reliable.

However, Béziers Méditerranée Tourist Board strives to ensure personal data is protected. If you have any reason to believe that the safety of your personal data has been compromised or it has been misused, please email Béziers Méditerranée Tourist Board at: rgpd@beziers-mediterranee.com

Béziers Méditerranée Tourist Board shall investigate complaints regarding personal data use and disclosure and attempt to resolve them in line with the data protection policy.

Unauthorised access or misuse of personal data may constitute a breach in terms of local legislation.

Article 12 – Contact

If you have any questions about the data protection policy, wish to stop receiving information from Béziers Méditerranée Tourist Board or would like to rectify, amend, update or erase your personal data, please email: rgpd@beziers-mediterranee.com

Article 13 – Effective date and updates to the personal data protection policy

The policy may be updated subject to Béziers Méditerranée Tourist Board’s requirements and circumstances required by law. Please review it on a regular basis for updates.

Last updated: 07/10/2021